Shipping policy

1. Shipping Policy

Peghighlights Shipping Policy

At Peghighlights, we strive to deliver your products as quickly as possible while ensuring top-notch quality.

Processing & Shipping Times

  • Order Processing: All orders are prepared and shipped within 1 to 3 business days after your payment is validated.

  • Delivery Times: Once your order has been shipped, the estimated delivery time is 10 to 15 business days.

Please note that these timeframes may vary slightly during peak periods (holidays, sales) or due to customs delays beyond our control.

Shipping Fees

  • Standard shipping is free on all orders [or: on orders over $69/ 99].

  • For orders below this amount, shipping fees are [Insert price, e.g., $4.90].

Order Tracking As soon as your package is shipped, you will receive a confirmation email containing a tracking link. This will allow you to track your package in real time directly on our website or via the carrier's website.

Multiple Shipments If you order multiple items, they may be shipped in separate packages depending on stock availability from our suppliers. Don't worry if everything doesn't arrive at the exact same time!

2. Refund Policy

Peghighlights Refund Policy

Your satisfaction is our priority. If you are not entirely satisfied with your purchase, we are here to help.

Returns You have 14 days from the date you receive your item to request a return.

  • To be eligible, the item must be unused, in the same condition that you received it, and in its original packaging.

  • Return shipping costs are the responsibility of the customer [or: are free of charge if you prefer to cover them].

Return Procedure

  1. Contact our support team at [sales@peguybeauty.com] with your order number.

  2. We will provide you with the return instructions and address. Please do not send your purchase back to the manufacturer.

Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your item. If approved, your refund will be processed and automatically applied to your credit card or original method of payment within 5 to 10 business days.

3. FAQ Section (Frequently Asked Questions)

  • Why does shipping take 10 to 15 days?

    "To offer you the best possible prices and avoid excessive warehousing costs, Peghighlights works directly with its suppliers. This allows us to cut out the middlemen and pass the savings on to you, even if the transit time is a bit longer."

  • I only received part of my order, is this normal?

    "Yes, this is completely normal. To speed up delivery, we sometimes ship items as soon as they are ready. The rest of your order will arrive shortly."